CANCELLATIONS AND REFUNDS
·When you send in your rebooking information for next term, you will be asked which slots you can make for the following term. If we cannot offer any of your requested slots the full amount will be refunded to you. It is important to list ALL sessions you can make (with preferences if you wish), to ensure you get a place for next term.
· A cancellation date will be given with your rebooking information. If you wish to cancel before this, your payment will be refunded less a £15 administration fee.
· Afer the cancellation date all payments are non-refundable. However if your circumstances change, please call the office as we hold a swap list and may be able to arrange a swap. If you are unable to take up your slot for any reason, you will forfeit your termly fees.
· Should we have to cancel a lesson for any reason, another will be arranged within the London Borough of Richmond school dates, on the same day and time. Occassionally this may be at a different venue, but will be within reasonable travelling distance. Refunds will only be given if we cannot reschedule the lesson.
Any scheduled changes to lessons will be sent with your rebooking form and confirmation email so you can decide before you pay for the term if you would prefer to switch your day of swimming or perhaps venue. No refunds can be given if you decide to take the block of lessons but cannot make the change. An example of a scheduled change would be:
For a school open day: St Catherine's has at least one of these on Saturdays each term and lessons are transferred to Sundays for these occassions.
For a special 'one off' event: for example a school's centenary celebration on a Monday night. These lessons may be rescheduled to have an extra lesson at the end of the term.